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Help & how-to

How to use your account

Short videos and step-by-step guides for members: find your dashboard, transfer a ticket, add a ticket to Apple Wallet, and become a sponsor. No account needed to watch — sign in when you're ready to do it.

Print or download the 5-page ticket guide (PDF)

1. Your member dashboard

Watch: Your member dashboard

Your dashboard is home base for everything tied to your account.

  1. Sign in, then open /dashboard/.
  2. Use the tabs across the top: Tickets (view, download, or transfer), Orders (your purchase history and receipts), Profile (name, email, password, graduation year), and Shifts if you volunteer.
  3. Each ticket shows a QR code for entry and an Add to Apple Wallet button (see below).

2. Transfer your ticket

Watch: Transfer your ticket

Can't make it, or bought tickets for friends? Send a ticket to someone else — they get their own copy and your old QR code stops working.

  1. Open /dashboard/?tab=tickets.
  2. Find the ticket and click Transfer.
  3. Enter the recipient's email and confirm. They receive a fresh ticket by email; the original is voided so it can't be used twice.

Need a refund instead? Refunds are handled by the event team — contact them or visit the box office at the event.

3. Add your ticket to Apple Wallet

Watch: Add your ticket to Apple Wallet

Keep your ticket on your iPhone's lock screen — no need to dig through email at the door.

  1. On your iPhone, open /dashboard/?tab=tickets and find your ticket.
  2. Tap Add to Apple Wallet.
  3. Tap Add in the top corner. Your ticket now lives in the Wallet app, and it updates automatically if anything about the event changes.

On Android? Your ticket's QR code in /dashboard/?tab=tickets works the same way at check-in — just show it from your browser.

4. Become a sponsor

Watch: Become a sponsor

Support Friends of Ryan and get your business in front of the alumni community.

  1. Visit the sponsors page to see the available sponsorship levels and what each includes.
  2. Choose a level and complete the sponsorship checkout (you'll create or sign in to an account along the way).
  3. After you're confirmed, you can upload your logo and edit your business details from your dashboard — and your listing appears on the event's sponsor wall.

More help

  • Questions about an order or a ticket? Contact us.
  • Part of the event team? The staff guide is at /staff-help/ (sign-in required).